While looking for a new internet company I regretfully called Att Uverse and set an account up with a young man In Miami on Dec 7th I didn’t receive my internet modem and 2 tablets until Dec 12th & called the techs on Dec 14th because for those 2 days it wasn’t working. I have never had a more awful experience in all of my life with any company in all of my life then this company. THEY ARE WILLING TO REDUCE MY CREDIT FOR A SERVICE I NEVER USED!!! DO NOT EVEN CONSIDER SPEAKING TO THIS COMPANY OR THEY CAN RUIN YOUR CREDIT IN A WK: I ONLY HAD THE BOX 1 WEEK COULDNT EVEN USE IT, RETURNED IT WITHIN THE 14 DAY GRACE PERIOD UNDAMAMGED AND I AM NOW RESPONSIBLE FOR PAYING $91 OR THEY ARE GOING TO REPORT IT ON MY CREDIT. Maybe you’ve got it all worked out by now? Hopefully by then I’ll have it worked out so I can cut the cable cord completely.
With all the negative reviews that I’ve read here, I’m calling tomorrow to cancel the installation and will just keep what I have until my TWC bundle runs out next June. Of course I would have lost the TWC Legacy bundle that I have that’s working for me and to return to Spectrum and having to accept their services, I would lose internet speed, lose lots of channels that I watch, and have to pay at least $50 more per month for less service. 3 days to cancel + I got it in writing that I could terminate service with no penalty within 30 days of installation. 2 reps have come by offering deals and the one yesterday really had a good deal, and of course it was only good for that day. Ever since then I’ve been very hesitant to go with AT&T U-Verse. After all the crap she went through, with no resolution to her issues, she terminated her contract and was charged the early termination fee of around $200. This sounds very similar to the experience my sister had about a year ago with AT&T.